Return & Refund Policy

REFUND AND EXCHANGE POLICY

All item(s) purchased are non-refundable or returnable. We do not accept any change of mind return at the moment, we hope for your understanding on this matter.

FAULTY ITEM

Whilst we hope this never happens, we hope you to have a pleasant shopping experience at My Juvel as we hardly ever miss a sneaky manufacturing fault slipping through our strict quality control as we check our products by hand before shipping it to you.

Faulty item does not cover scratches, damage caused by accident, abuse, neglect, improper use or storage of the product, unauthorised modifications, or normal wear and tear.

If we did, please accept our sincere apologies. Do contact us no later than seven (7) business days since the day item was received. You may reach us on Instagram, or through email and we will walk you through the whole process.

All returns must be unworn and in the same condition that you received it (including all original packaging). We reserve the right to refuse a refund if these conditions aren't met.

Once the returned products have arrived, we will inspect them and process the exchange to you within 24 hours.

My Juvel will bear the return shipping costs. Customers are required to keep the shipping receipt for claims. All returns are subject to inspection and we reserve the right to refuse your requests if your return does not meet the requirements above.